Refund policy

Refund Policy

We want you to feel confident with your purchase. Refunds or exchanges can be offered only for items that are completely unused, unopened, and in their original packaging.

Please note:

  • Any item that has been used, installed, opened, worn, or shows signs of use cannot be refunded or exchanged.

  • Proof of purchase is required for all returns.

  • Refunds are processed to the original payment method once the item has been inspected and approved.

Terms of Service

By purchasing from us, you agree to the following terms:

Product Usage

Products that have been opened, used, installed, or exposed to water, chemicals, or equipment are not eligible for return or refund.

Customer Responsibility

It is the customer’s responsibility to ensure the product purchased is suitable for their needs. If you’re unsure, please reach out before buying — we’re always happy to help.

If a customer chooses the wrong product and the packaging is still unopened, the product may be returned.

  • The customer is responsible for return shipping or can return the item in-store.

  • Once approved, refunds will be issued minus a 20% restocking fee.

Defective or Faulty Items

If an item has a manufacturing defect, please notify us promptly. Faulty products will be assessed and repaired, replaced, or refunded under Australian Consumer Law.

Change of Mind

Change-of-mind returns are accepted only for unused and unopened items.

  • The customer is responsible for return shipping (or can return the item in-store).

  • Approved refunds will be processed minus a 20% restocking fee.